I bought a bike here a week ago. Love it. I'm super impressed with how much you get for the prices. On top of that their rewards program saved me tons of money. I'm writing this review because the service is awesome. When I walked in today I overheard the manager say they were short staffed. The guys that helped me were so helpful and didn't rush me. They spent a ton of time making sure I got what I needed. I looked at all kinda of bike shops and this is my home. Great store. Great employees! I will be back.
I get a tune up before heading to copper harbor last year i told them i need my derailleur adjusted and to tighten everything up the gave me my bike with everything looser than when i brought it in to the point that im going dow the trail reach for my breaks and my lever isnt where it should be because it was soo loose. Then my buddy takes his bike in to get a new chain they end up breaking his derailleur and and coming up with excuses on why it still isnt fixed!!! Worst service shop i have ever been to i know why they had to down size because of buisness like this!!
I am reading an awful lot of bad reviews here, but most of them are fairly old, or sound like they may be written by people with little experience and/or unfair expectations. If you DID have a problem, you may consider giving them another chance. They have excellent prices, IF you take advantage of their frequent sales and occasional doorbusters. I got a great deal on a chain and cassette and they installed it for free, which most shops do. WhIle he was installing them, I mentioned the gears shifted sloppily, so he did a quick adjustment, which he didn't charge me for and solved the problem perfectly. While the entire staff has been friendly and helpful, EJ really does stand out as extremely knowledgeable and passionate about riding, so I always seek him out. This shop is 15+ miles from my house, and I am so impressed, they have taken much of my business from Ferndale bike shop, which is also a fantastic bike shop, and is only 3 miles from my home! I would definitely recommend this place!
I am in the store at least once a month and have always received great service. Speaking of service, the service department is a notch above the rest.
Knowledgeable and helpful staff. Got a Sprocket removed& replaced. Installed for free, price very acceptable. Would recommend.
Performance Bicycle is a US Bicycle Store based in Bloomfield Hills, Michigan. Performance Bicycle is located at 2081 S Telegraph Rd, Bloomfield Hills, MI 48302, USA.
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